Delivery & Returns Information
Delivery Information
We are shipping as normal but some international postal deliveries are still experiencing some delays due to air travel issues.
UK Delivery
UK Orders under £25 will cost either £2.49 (2nd Class TRACKED) or £2.99 (1st Class TRACKED) - you can choose at checkout.2nd Class is estimated to be 3-5 days and 1st Class is estimated to be 1-2 days.
UK Orders over £25 will get FREE delivery - either RM 2nd Class TRACKED (if under £50), RM 1st Class TRACKED (between £50 and £195) or RM Special Delivery (if over £195).
Special Delivery is Next Day Guaranteed by 1pm, but this excludes weekends & bank holidays and is dependent on an item being in stock and ordered before 3pm. Please check with us if you are unsure by emailing info@pelikanpens.co.uk
Orders made before 3pm Monday-Friday will generally be dispatched on the same day. Orders made after 3pm on Friday will be dispatched the following Monday.
Overseas Delivery
| Order Value | Post Service |
|---|---|
| Upto £20 | £3.99 for Untracked Airmail |
| Over £20 |
£7.99 for Tracked/Insured. N.B: If your order weighs over 2KG, we will probably contact you with a revised price due to the parcel being too heavy to be sent using normal postage methods |
You'll also have the option to use DHL for shipment by selecting it as checkout, the price will be £27.50 or £45 depending on whether you are Europe or Rest of World.
VAT and Currency
If you live in the UK, VAT at the current applicable rate is included in all product and shipping prices and is automatically calculated at the checkout stage. There should be two prices shown on our site - including and excluding VAT.
If only one price is showing, it will be the excluding VAT price. We have a hidden calculator to add VAT for UK customers on each page, but it may take a few seconds to load and display both prices.
If you live elsewhere, including the EU, no VAT will be charged on products or postage. The cost will be automatically calculated at checkout when you input your country.
When your order arrives in your country or is en route to you, it should be assessed by your country's customs authority and local VAT/import tax added to the order. This amount may include a processing fee but the total cost will depend on your country's own tax rules, some EU countries have lower VAT rates than the UK and some have higher rates. Some countries have a threshold for import duty, so your order may or may not be liable for this.
All prices are shown in British pounds sterling (£) as standard, but you can select alternative currencies in the top menu. You can pay in your own currency and you will know exactly the price and not worry about bank charges or conversion rates adding any extra cost after payment.
Delayed Deliveries
We ship the majority of our orders via Royal Mail.
For deliveries in the UK, Royal Mail suggests 1-4 working days for parcels to arrive.
For deliveries in Europe, Royal Mail suggest 5-7 working days for parcels to arrive.
For deliveries to the Rest of the World, Royal Mail suggests up to 14 working days for parcels to arrive.
If you find that your order has taken longer than the suggested delivery time, before you contact us please ensure that you have checked with your local sorting office to see if they have your order. They will not always leave you a card to inform you that there is a parcel waiting for you, but you can generally call or visit with some identification and they can give you your parcel if it is there.
In the case that your order has been returned back to us because it was left unclaimed or the delivery address was wrong or incomplete, it will be the customers' responsibility to pay for rescheduled delivery.
Returns Information:
An item has arrived damaged or is doesn’t work as it should.
Sadly, sometimes an item can get damaged in the post. If it is an obvious issue like a smashed bottle, please contact us and we can arrange remedying it for you with an aim to minimise the trouble for you. Sometimes, customers new to a product or pen can think there is an issue with a product and it is actually a misunderstanding of how it works – again, please contact us so we can help where we can in explaining or remedying the issue with as little disruption to you as we can.
I'd like to exchange a fountain pen nib for a different width.
Many fountain pens are available with several nib width options from the manufacturer and we try to offer width options wherever possible. If you are not convinced you have the right nib width for you, the manufacturer will generally be able to arrange a nib swap within 4 weeks of purchase as long as the nib is in saleable and undamaged condition – you can ink the pen to test it to be sure. We can provide you with the manufacturer’s contact details so you can arrange the exchange but if necessary, we can arrange it for you at a set charge of £10.
I've changed my mind and would like to return my order for a refund
If you decide you don’t want your items after all within 30 days of making the purchase, you can return them for a full refund as long as they are in saleable condition. Return postage will be at your expense.
If you have inked a fountain pen, you will need to discuss with us whether we can accept this back, but it is normally subject to a £10 cleaning fee.
You can include your name and order number along with a note explaining what you would like to do.
I would like to exchange an item or order.
This is not an issue. Send the item or order back to us along with your name, order number and what you want to exchange to. We aim to arrange exchanges within 2 working days of return and will be in touch to arrange additional payment if necessary. Refunds due to lower cost of replacement items can generally be done without us needing to contact you.
